Return Policy

Your complete satisfaction is our top priority. We offer hassle free money back returns or exchanges.

Please inspect your purchase carefully when you receive it. If there is anything wrong, please contact us immediately and we will ensure you get an immediate replacement or a refund if a replacement is not available.

Returned items must be returned within 60 days and in good condition (washed or worn tee-shirts will not be accepted). Please return your purchase in its original packaging. Include a note that states your name and address and why you are returning the item. Wrap the package securely to avoid damage and please send it back to:

Heavy Metal Merchant
P.O. Box 2172
Warwick WA 6024
Australia


Delivery Policy

Most orders are shipped using Australia Post's regular and eParcel service. This includes tracking and if this service is used for your order we will email you the tracking number. You can use this to track your order on the Aus Post web site. Some smaller orders, like CDs, shirts, patches, stickers, flags, baby wear, accessory items etc will be sent regular post (this service is not tracked).

You can track your order here: http://auspost.com.au/track/track.html

PLEASE NOTE: Most overseas orders are sent with a reference number, generally this is not a tracking number. Some items will be sent using Australia Post's Pack & Track service (this is not available to all countries), this service is fully trackable. Some items will be sent using registered post - this is NOT a service which is trackable within Australia, however often you will find you can track this on your local postal services web site after around 10 days from the date of dispatch.

You can expect to receive your order as follows:

- Australian metro locations; within 4 to 7 working days of dispatch

- All other regional and country locations; between 7 and 14 working days from dispatch. The longer period only applies to Far North and remote locations.

- Express post option (within Australia Post express zones) is around 2 business days.

Overseas can typically take between 2 to 3 weeks to arrive. Service to the UK and New Zealand is generally quite fast and can arrive in around a week, which is often the case for other countries around Europe. Service to the US generally takes around 2 weeks.

If you do not receive your order within the specified time frame please first check your tracking information, where provided, check with your local post office as often they can hold shipments and occasionally not notify the recipient. If you need any additional help please contact us.


Personally Identifying Information

We collect your name and contact information, and if you purchase our services, we also collect your payment information. We use cookies and other technologies to keep track of your interactions with our sites and to provide a personalized experience. We also use cookies with our online behavioral advertising notice and choice program’s opt-out tools to assist with your opt-out choices and to help us measure usage.

Your Privacy Choices

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